Even though we ensure that our products are made with the highest quality materials and with the latest available technology to ensure customers satisfaction, and even though we offer A-class customer support available every day of the week at any time via phone and email, we understand that sometimes a few customers may not be 100% satisfied with our products.

And that’s why we’ve taken extra steps to make returning products as simple and stress-free as possible for you. Your satisfaction is our top priority, and we want you to feel confident with every purchase you make from us.

 

Whether the nebroo isn’t meeting your specific needs, or you’ve simply changed your mind about the product, we’ve got you covered.

We understand that hearing is deeply personal, and what works perfectly for one person might not feel right for another. Perhaps the device isn’t providing the level of sound clarity you were hoping for, or maybe it’s not fitting as comfortably as you expected. It’s also possible that after trying it out in your day-to-day life, you’ve realized it’s not the right solution for your hearing needs.

Even if you’ve had a change of heart for any reason, be it about the style, design, or features of the hearing aid, we’re here to ensure your satisfaction.

You can return the product anytime within 120 days, knowing that our goal is to provide hearing aids that improve your quality of life, and we stand by your right to decide if the product is truly right for you. 

It’s important to note that our return policy allows you to return items for any reason during this 120-day period, making it incredibly flexible for our valued customers.

However, after this time frame of 120 days has passed, all sales are considered final, and returns will no longer be accepted.

 

We hope that this extended return period provides you with enough time to assess your purchase and make a decision without feeling rushed.

At Nebroo, we strive to offer as much time as possible for our customers to be 100% sure and confident about the purchase that they made because we believe in building trust with our customers.

 

Remember, your satisfaction is our priority, and we want you to feel assured when you shop with us. To proceed with the return, please follow the return instructions below.

First, ensure that you have used your nebroo hearing aids for more than 30 days and less than 120 days before requesting for a return. As mentioned we provide full refund within 120 days after delivery, however in order to be eligible for a return, 30 days from the delivery must have passed. This is because your ears will take time to get used to our hearing aids and you will not be able to experience the full benefits before 30 days of use. After 30 days from delivery have passed you will still have 3 months time to return your hearing aids.

If 30 days have passed, then you are eligible for a full refund, kindly follow the below procedure to return your item: Properly Pack the Item. Securely package the item and write your name and order number on the package like this: Order Number: #(ORDER NUMBER)

Then send the item to, Attn: Nebroo, 79 Brook Rd. Fenelon Falls, Ontario, Canada, K0M 1N0. Please note, we do not provide return labels. The customer will cover the cost of returning the item to our warehouse. Return shipping fees are not refundable.

Lastly please provide Return Tracking Information. Please send us(via email) the return tracking number once you’ve shipped the item. Kindly make sure to Include a clear photo of the return tracking receipt for verification.

Please note: After the shipping department receives your return, it generally takes 1 - 2 business days to process your refund. Once a return is processed, it may take up to 10 days for the return to be posted to your account, depending on your financial institution. 

 

Nebroo is deeply committed to ensuring that you have a satisfying and positive experience when shopping with us.

Even though we ensure that our products are made with the highest quality materials and the latest available technology to meet our customers' satisfaction, we understand that sometimes unforeseen issues can arise. While our over-the-counter hearing aids are designed to be durable and reliable, there’s always a small chance that a product may not function as expected over time.

 

That’s why we’ve taken additional steps to offer you peace of mind with our 1-year warranty. 

We want you to feel confident with your purchase, knowing that if the product experiences any defects or malfunctions within the first year, you’re fully covered. 

 

Whether it’s a technical malfunction, an issue with the sound quality, or any other performance-related problem, we’ll take care of the repair or replacement at no extra cost to you.

This 1-year warranty reflects our confidence in the quality of our hearing aids and our commitment to ensuring they meet your expectations.

We understand that hearing is highly personal, and if your device isn’t functioning as it should due to a defect, it can affect your daily life. 

To claim your 1 year warranty, please follow the instructions below:

1. Contact us at info@nebroo.com or at +1 (512) 645-1495 explaining the issue that you are encountering with your product.

2. Our customer support will assist you and after we understand the issue that you are facing, we will send you a new pair of hearing aids and collect the defective one.

Thank you for choosing Nebroo,